Hometown Profit, LLC Refund & Cancellation Policy

Last Updated: March 26, 2025

At Hometown Profit, we are committed to providing high-quality marketing services to our business clients. Because of the custom, hands-on nature of our work, the following refund and cancellation policies apply:

Refund Policy

Due to the service-based and time-intensive nature of our offerings, all payments are final and non-refundable once work has commenced, a project has been scheduled, or any deliverables have been provided.

We do not offer refunds for:

-Completed strategy sessions or consultations

-Content planning, filming, editing, or any media production work

-Subscription or retainer-based marketing services that have already begun

In rare cases where services cannot be fulfilled due to issues on our end, we may offer a partial refund or credit at our sole discretion.

Cancellation Policy

You may cancel your ongoing subscription or retainer agreement by providing written notice via email to info@hometownprofit.com at least 10 days before your next billing date. Cancellations received less than 10 days before the next billing cycle may be charged for the following period.

Project-based clients may cancel a scheduled service up to 72 hours in advance for no penalty. Cancellations made within 72 hours of a scheduled filming or strategy session may incur a rescheduling or cancellation fee to cover time and preparation costs.

Missed or Delayed Projects

If we are unable to complete a service due to missing assets, approvals, or communication delays from the client side, the project may be paused until those items are received. Paused projects do not qualify for a refund.

Contact Us

If you have questions about these terms, please contact us at:

Hometown Profit, LLC

Email: info@hometownprofit.com

Phone: 931.503.2799

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